Order Help
Request Order Cancellation
Changed your mind? You can request to cancel your order before it is dispatched.
Cancellation Policy
- Before dispatch: You can request a cancellation any time before your order is dispatched. Once we confirm, you'll receive a full refund to your original payment method.
- After dispatch: Orders cannot be cancelled once they have been dispatched / shipped. If the order has already shipped, please refer to our Return & Refund Policy instead.
- How it works: Send us your order number using one of the options below. Our team will process the cancellation and confirm by email.
Tip: you'll find your order number in your order confirmation email.